Customers should understand that your service bandwidth is guaranteed up the gateway router, which can be measured from within your Point SmartHome app. Measurement from WiFi devices within your home are subject to interference from walls, plumbing, electrical, mirrors, etc. Because of this, it is normal to see bandwidth measurements that are lower than what is recorded from the gateway or via devices in direct proximity to the gateway. In limited cases, Point Broadband support may opt to install additional WiFi APs to support remote areas where connectivity speeds are inadequate for normal device usage.
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