The Point Alert* system is a text messaging service built on the GoCare™ platform to provide a convenient alternative means to receive important information about your account. Point Alert is faster and easier than calling the call center or logging on the website.
*Available in all areas except Ohio and Michigan.
Point Alert Keyword Prompts
At any time during the month you can text any of the following keywords to 844-407-6468 to access important account information.
Receive current balance due and payment options.
Confirm your last payment amount and date posted.
Receive your current balance due and payment date.
Identify your next scheduled service appointment. You may then CONFIRM, CHANGE, or in the case of service calls, CANCEL the appointment.
Get account number associated with your mobile number.
Reminder of KEYWORDS to access account information and a hotlink to more information.
End future alerts.
What is Point Alert?
Point Alert is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Point Broadband or by you with the use of “KEYWORDS.”
Why should I use Point Alert?
Point Alert is faster and easier than calling the call center or logging on the website.
Will I constantly be getting messages from Point Broadband?
No. Point Alert will send customers 3 – 5 messages per month: (1) statement is available; (2) balance amount & date due; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due). Messages may also be sent on irregular events (appointment confirmations) if applicable. Customers may initiate any of these inquiries by using the KEYWORDS found in the above section.
Will you sell my information to others?
No. Point Broadband protects its customers and their account information and will never sell or share it for any reason.
Do I have to use Point Alert?
Customers agree to accept text messages per the Company’s Account Terms and Conditions. Customers can opt-out at any time by texting STOP to 844-407-6468.
How do I opt-in if I've already opted-out?
Customers can text POINTBB to 844-407-6468 and follow the prompts or call us at 844-40-6468 and a customer service rep can assist you. Once you receive a text invitation, simply reply ACCEPT to opt-in.
Does capitalization matter when I text using Point Alert?
No. Point Alert recognizes upper and lowercase letters as the same.
What if I get a new mobile number?
You must be opted-in to the Point Alert system again if you get a new mobile phone number – but, NOT if you get a new phone with the same number.
How do I opt-out or stop receiving messages from Point Alert?
To opt-out, customers can simply text STOP to 844-407-6468 and follow the prompts.
Which wireless carriers support the Point Alert text message service?
Virtually ALL domestic wireless carriers support the Point Alert service. For the most current list of those carriers, please see Section 9 of our Customer Service Agreement.
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