Point Alert is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Point Broadband or by you with the use of “KEYWORDS.”

Point Alert is faster and easier than calling the call center or logging on the website.

No. Point Alert will send customers 3 – 5 messages per month: (1) statement is available; (2) balance amount & date due; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due). Messages may also be sent on irregular events (appointment confirmations) if applicable. Customers may initiate any of these inquiries by using the KEYWORDS found in the above section.

No. Point Broadband protects its customers and their account information and will never sell or share it for any reason.

Customers agree to accept text messages per the Company’s Account Terms and Conditions. Customers can opt-out at any time by texting STOP to 844-407-6468.

Customers can text POINTBB to 844-407-6468 and follow the prompts or call us at 844-40-6468 and a customer service rep can assist you. Once you receive a text invitation, simply reply ACCEPT to opt-in.

No. Point Alert recognizes upper and lowercase letters as the same.

You must be opted-in to the Point Alert system again if you get a new mobile phone number – but, NOT if you get a new phone with the same number.

To opt-out, customers can simply text STOP to 844-407-6468 and follow the prompts.

Virtually ALL domestic wireless carriers support the Point Alert service. For the most current list of those carriers, please see Section 9 of our Customer Service Agreement.