HOW TO ENROLL IN THE CUSTOMER PORTAL

To Manage Your Account and Pay Your Bill Online, You Must Enroll in the Point Broadband Customer Portal.

You will need your account number and your CPNI default password to complete enrollment.  If you don’t have this, please contact us at 844-407-6468.

Step 1

Portal Sign in screenshot
Go to https://customerportal.point-broadband.com/ (be sure to bookmark this site for future use)
Click CREATE ACCOUNT

Step 2

Registration form screenshot
Complete the registration form with your personal information and your account number
Click GET REGISTRATION CODE

Step 3

Email verification mail screenshot
You will be emailed a verification code and a link to complete your registration.
If you do not receive the verification email, check your SPAM or JUNK folder.

Step 4

Account Registration screenshot
Follow the link in the email and enter the verification code and your CPNI password
Click CONTINUE

Step 5

Terms and conditions screenshot
Accept TERMS & CONDITIONS and you will see your account information.

Step 6

Account Summary screenshot
You should now see your account summary.
If you’d like to CHANGE YOUR PASSWORD and set up your TWO SECURITY QUESTIONS for account recovery, click the icon at the top right and go to Privacy Preferences.
The next time you log-in, you’ll only need your USERNAME AND PASSWORD