This upgrade is part of a nationwide Federal Communications Commission (FCC) program to replace specific equipment with new state-of-the-art components to improve performance and security.

This upgrade will provide greater reliability and performance for our customers.

Yes, your current router should still work unless you have a built-in router on your current equipment. We will walk you through a solution before your installation if you have a built-in router.

Our technician will arrive within the 1.5-hour window you schedule. You must be present during this appointment. The technician will replace and/or install new equipment at your home or business.

Your service will be down for a brief amount of time as the older equipment goes offline and the new equipment is installed and activated. Once the installation is complete, your service will be working.

There are no rate increases associated with this upgrade.