Welcome to your new home phone

We’ve upgraded your home phone to something smarter and more powerful—so you can do more with it. Everything you need to get started is right here.

Your phone number stays the same.

All your features have been carried over — plus you now have access to 20+ new calling features.

Quick Start

Everything you need, right away.
Set up your voicemail and start using the features that matter most.

Voicemail

To Set Up Your Voicemail (First time):

  • From your home phone, dial *98
  • Enter default PIN 1234, then press #
  • Set a new PIN (4+ digits), then press #
  • Press 821 to record your greeting

To Check Your Voicemail:

From your home phone
  • Dial *98, enter your PIN + #
  • Press 1 to listen to messages
From another phone
  • Dial your 10-digit home number
  • When greeting plays, press #
  • Enter your PIN + #, then press 1

Quick Keys While Listening to Messages:

1 Skip message
2 Save message
3 Erase message
9 Repeat message
0 Exit menu

Call Features

To Control your Caller ID:

*67 + # Hide your caller ID for one call
*65 + # Show your caller ID for one call
*68 Toggle caller ID for all calls

To Forward Your Calls:

*72 Forward all calls
*90 Forward when busy
*92 Forward when no answer
*94 Forward when out of service
Each code will prompt for your voicemail PIN and a destination number

To Manage Your Call Waiting & Do Not Disturb:

*43 Enable call waiting
*44 Disable call waiting
*70 + # Disable waiting for this call only
*78 Turn on do not disturb
*79 Turn off do not disturb

To Block Callers:

*77 Block anonymous callers
*87 Allow anonymous callers again
*60 Block a specific number (busy signal)
*58 Block a number with a message

For Emergency & Public Services:

911 Emergency services
988 Suicide & crisis lifeline
211 Community assistance
411 Directory assistance
611 Customer service
711 Relay service (hearing/speech)
811 Call before you dig
Keep your E911 address current in the portal so emergency services can find you.

Other Handy Codes:

*69 Call back the last number that called you
*57 Trace the last call (logs in call history)
*98 Access voicemail

Full User guide

Want to explore everything your new phone can do?

The full Home Phone User Guide covers call scheduling, voicemail-to-email, call screening, Find Me/Follow Me, the Voice Portal, and much more.
Download Full User Guide