Point Broadband is becoming Clearwave.

Point Broadband has joined forces with Clearwave Fiber to build a stronger Fiber Internet experience, with more resources to invest in your network, reach new communities, and keep improving the service you count on. And we wanted a new name and look to match. Clearwave, reflects that: faster speeds, real accountability, and service that shows up, on your side if something goes wrong. Same local team, same promise, now backed by more.

Our mission is simple. We're not just an Internet provider, we're here to deliver an experience that's more your speed. We recognize that no two people need Internet the same way, so we built our fiber network around how you actually live.  Whether you’re streaming, working from home, gaming, or simply staying connected, you get the speed that fits, and real people who answer when you need them.

Your account is moving to a new, easier-to-use billing system, as Point Broadband is becoming Clearwave. As part of this update, you’ll see: a fresh look for your bill, a new online account, a new address to send your payments to, an extra week to pay your bill, and new ways to pay.

Three quick things, that's it:

Everything else, we're handling on our end.

Watch your inbox for an email titled “Clearwave Self-Service Account Registration.” Click the link inside within 24 hours to set up your new account. We’ll let you know when to expect this email. If the link expires before you get to it, no problem. Call us at 877-293-2973, email CustomerSupport@clearwavefiber.com, or chat with us online, and we'll set it up for you.

Your stored payment method should carry over automatically. If it doesn't, just add it again in your new online account, or give us a call and we'll take care of it. We'll also reach out if we notice it didn't carry over, so you're never caught off guard. And while you're in there, PayPal and Venmo are now both options too.

Please update your payee and mailing address to:
Clearwave, P.O. Box 117848,
Atlanta, GA 30368-7848

Yes. You’ll see a new format, new invoice numbers, and a cleaner layout. Your credits and any promotions carry over as they are, just presented differently. And you'll get an extra week to pay on your bill.

Your new online account won't include self-service Promise to Pay. In its place, you're getting an extra week to pay every month: your due date is moving back about 7 days. Need more flexibility than that? Just give us a call and we'll work out a payment arrangement with you.

Nothing here changes when we become Clearwave:

The only thing changing is how you manage your account. Nothing about your plan or pricing changes because of this move.

No, nothing with your service changes on your end. Your Internet service will continue just as it does today, and there's nothing you need to do.

Yes, that's really us. As we complete the move to the Clearwave name, you’ll see our emails come from a clearwavefiber.com address. Add CustomerSupport@clearwavefiber.com to your contacts so it doesn't get caught by a spam filter.

Not to your Internet service. That will remain uninterrupted. During your migration weekend, online bill pay and account changes will be paused for a short window while we move your account over. Our support team is still available the whole time, and we'll let you know your exact dates before it happens.

Yes. The Point SmartHome app will still be available for you to use. This will also be rebranded to Clearwave in early 2027.

No, that will change once we become Clearwave. After your account has been moved, please call 877-293-2973 for all assistance moving forward.

No. Our new website will be clearwavefiber.com. Once you have been moved to your new Clearwave account, you will be able to manage your online account from there moving forward.

We're here 24/7 for technical support, a real person, any time. For billing or account questions, call 877-293-2973, email CustomerSupport@clearwavefiber.com, or chat with us online.